OLUSEGUN ADEBAYO OYETUNJI

Collaborated with co-founders to define and execute SandBP Canada's business strategy, ensuring alignment with company objectives and market opportunities.

Designed and implemented a comprehensive marketing strategy for CertifyGRC, positioning it as a leading provider of compliance and certification solutions.

Drove significant brand visibility through the successful launch and management of LinkedIn and Instagram accounts, increasing online presence and engagement.

Developed and executed targeted digital and traditional marketing campaigns, generating qualified leads and attracting B2B partners for business expansion.

Supported the business development team by creating high-impact marketing materials that effectively communicated CertifyGRC's value proposition and secured partnerships.

Organized and promoted awareness events, engaging prospective partners to drive engagement and establish strategic alliances for training and certification.

Established and nurtured relationships with key industry associations, enhancing visibility and positioning SandBP Canada for collaborative partnerships.

Ensured all marketing strategies adhered to Canadian regulatory requirements and industry best practices, maintaining compliance and credibility.

Spearheaded the delivery of "Digital Marketing Training & Services" programs in partnership with META, successfully engaging over 50,000+ SMEs across Sub-Saharan Africa.

Led Digivate 360 to become an official partner of the Digital Marketing Institute (Ireland), enhancing service credibility and market reach.

Served as Project Lead for "Boost Your Business, Boost With Facebook, Meta Boost" programs, directly impacting the digital capabilities of 50,000+ SMEs since 2018.

Oversaw the development and implementation of comprehensive digital marketing strategies, web development, and design solutions for a diverse client base.

Provided expert digital skills training for Small and Medium Businesses (SMBs) and enterprises, significantly improving their online presence and operational efficiency.

Delivered expert advice and recommendations on marketing strategy development and execution, resulting in enhanced market positioning.

Conducted comprehensive reviews of existing marketing initiatives, identifying critical gaps and opportunities for improvement to boost effectiveness.

Analyzed industry trends, competitor activities, and customer insights to inform data-driven marketing strategies and target audience behavior.

Optimized existing digital, content, and event marketing campaigns, improving performance and recommending best practices for lead generation and conversion.

Advised on brand positioning and messaging, ensuring consistency and alignment with SandBP's goals to strengthen market reputation.

Evaluated marketing efforts using key performance indicators (KPIs) and recommended tools for tracking and reporting performance, enhancing accountability.

Executed strategic business development initiatives, identifying and securing new client accounts to expand market share.

Managed the entire sales cycle from lead generation to closing, consistently meeting or exceeding sales targets.

Built and maintained strong client relationships, ensuring high levels of customer satisfaction and repeat business.

Analyzed market trends and competitor activities to identify new sales opportunities and inform strategic planning.

Directed the strategic vision and operations of 10th Gear Africa, positioning it as a key ICT consulting and solutions provider.

Developed and implemented ICT training and capacity development programs, enhancing technical skills for numerous professionals.

Managed client engagements for ICT solutions, ensuring successful project delivery and client satisfaction.

Fostered partnerships and business opportunities in the ICT sector, driving organizational growth and market presence.

Established and managed incubation services and programs, nurturing the growth of early-stage startups and businesses.

Developed and operated co-working spaces, training venues, and meeting rooms, providing essential infrastructure for businesses.

Implemented digital and social media solutions, enhancing the online presence and operational efficiency of client companies.

Cultivated a vibrant entrepreneurial ecosystem, facilitating networking and collaboration among startups and mentors.

Oversaw the successful execution of multiple Business Process Outsourcing (BPO) projects, ensuring timely delivery and client satisfaction.

Functioned as a Senior Training Faculty Member, developing and delivering specialized training programs to enhance team capabilities.

Managed project lifecycles from initiation to closure, ensuring adherence to scope, budget, and timeline requirements.

Implemented effective project management methodologies, optimizing resource allocation and stakeholder communication.

Defined project scope, goals, and deliverables in collaboration with senior management, ensuring alignment with overarching business objectives.

Effectively communicated project expectations to team members and stakeholders, fostering clarity and timely execution of initiatives.

Estimated resources and participant needs for projects, drafting budget proposals and recommending adjustments to optimize financial allocation.

Proactively managed changes in project scope, identified potential crises, and devised contingency plans to mitigate risks and ensure project continuity.

Coached, motivated, and supervised project teams and contractors, influencing positive action and accountability for assigned work.

Identified and analyzed target companies' operations, value propositions, and buying patterns to inform successful business acquisition strategies and sales closures.

Received the "STAR Performer" Award in 2012 for exceptional contributions to training and development initiatives.

Served a brief international secondment as Lead Facilitator & Training Programme Co-ordinator for Airtel Nigeria's BCP Contact Centre Project in TechMahindra Ghana.

Managed and conducted the delivery of continuous improvement training, New Hire Induction, and Leadership Programmes, enhancing staff capabilities across the organization.

Oversaw Accreditation Management, deploying Knowledge Evaluation Tests via the Training Manager Tool to ensure high standards of proficiency.

Developed and maintained an operational Training Database, providing robust data for performance reviews and strategic planning.

Prepared comprehensive training reports, needs analyses, trackers, dashboards, and performance reviews to inform management decisions and optimize training effectiveness.

Received the Airtel Commendation Award (CEO) and was nominated as a member of the Internal Faculty Team for assisting with company-wide Training & Development Programmes in 2010.

Co-ordinated the New Hire Induction Programme (NHIP) for over 400+ Associates at the Lagos Centre, facilitating smooth onboarding.

Served as a key member of the "SHOP REVAMP" project team for the South-West/Ibadan Region, contributing to significant improvements in Airtel Nigeria Showrooms.

Contributed to the development and implementation of quality assurance frameworks, ensuring adherence to operational standards and customer satisfaction.

Evaluated and monitored agent adherence to quality standards and operating procedures across all customer touchpoints, improving service consistency.

Monitored and reported on customer-affecting processes and SLAs, leading to effective improvements in query resolution.

Maintained a robust quality management framework, organizing calibration sessions with stakeholders to ensure consistent quality assessments.

Served as a Project Team Member for the Abuja Call Centre Operations Start-Up project, contributing to its successful launch in 2009.

Part of the 1st CCADP Training/Facilitation Team for the start-up of Abuja Call Centre Operations, training over 1000+ Associates in 2009.

Led the Lagos Call Centre Sub-Team, providing functional on-site knowledge support for Convergence Billing (TABS) and CRM (Remedy) applications.

Managed complex customer inquiries and provided effective resolutions, maintaining high service level agreement (SLA) compliance.

Mentored junior consultants, sharing best practices and contributing to team skill development and performance improvement.

Contributed to call centre operations management, identifying areas for efficiency gains and process optimization.

Utilized deep product and service knowledge to enhance customer experience and support business objectives.

Acted as Call Centre Operations Supervisor/Team Lead for over one year, overseeing daily operations and team performance.

Selected as a New Products & Services Independent Test Team Member in 2007, contributing to the successful launch of new offerings.

Attended to customer (post-paid and dealer helpdesk) queries via telephone, resolving issues efficiently and maintaining customer satisfaction.

Managed and attended to customer swap requests via a dedicated e-mail box, streamlining processes and improving response times.

Co-ordinated innovation, training, and development sub-team activities, fostering continuous improvement in call centre operations.

Served as Faculty for the CCADP (Contact Centre Agent Development Programme), delivering training and enhancing agent capabilities.

Selected as an "Official Mentor" to ensure positive orientation and smooth integration of new agents, establishing high performance expectations.

Nominated as a Consultative Forum Member for the Customer Care Group/Division on “Staff-Management" Relationship & Welfare matters in 2006.

Professionally handled incoming calls, complaints, and inquiries in line with Service Level Agreements (SLAs), maintaining high customer satisfaction.

Assisted in call centre operations management, reporting, and training, contributing to operational efficiency and team development.

Delivered quality customer service to a minimum of 120 customers within specified timeframes, consistently exceeding performance targets.

Planned, organized, and managed a comprehensive marketing, sales, and business development program, contributing to market expansion.

Supervised project staff, guiding them towards optimal delivery of set targets and ensuring successful project execution.

Handled general administrative and corporate communications duties, ensuring smooth internal and external operations.

Identified and cultivated new business opportunities, expanding client base and revenue streams for the company.

Registered and processed material requisitions from clients, ensuring timely and accurate documentation.

Analyzed and processed Requests for Quotations (RFQs) and distributed letters of awards, streamlining the vendor selection process.

Prepared and transmitted essential documents for contractors and vendor payments, ensuring financial compliance and timely disbursements.

Handled and prepared comprehensive procurement plans, optimizing resource allocation and supply chain efficiency.

Supported supplier selection processes and conducted bids, contributing to cost-effective and strategic vendor partnerships.

Managed negotiations and general procurement processes, achieving favorable terms and ensuring operational continuity.

Prepared monthly income and expense reports, providing accurate financial insights for management decision-making.

Executed marketing and sales activities for company products, including phone packs and recharge cards, boosting revenue.

Supported general administrative functions, ensuring smooth daily operations and efficient workflow.

Contributed to customer satisfaction by effectively managing product distribution and sales inquiries.